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View invoices

Download your Casabee invoices, change your payment method and manage your subscription from Stripe Billing.

All Casabee billing goes through Stripe Billing, Stripe's subscription management portal. From this portal, you manage your payment methods, download your invoices and can cancel your subscription. This page explains how to access it.

Access the Stripe Billing portal

  1. Go to /hosts/subscriptions.

  2. Click on the « Manage my billing » button.
  3. You're redirected to the secure Stripe Billing portal in a new tab.
Manage my billing button and other actions
The « Manage my billing » button sends you to the Stripe Billing portal to manage cards, invoices and subscription.

Authentication is handled by Stripe: no password to remember, the secure link identifies you automatically.

Payment history

On the Stripe portal, you see the complete list of your Casabee payments:

  • Date of charge.
  • Amount incl. VAT.
  • Status (succeeded, failed, refunded).
  • Download link to the PDF invoice.
Payment history on the Stripe Billing portal
The Stripe billing history: find every payment and download the associated PDF invoice.

Download an invoice

Next to each payment line, a « Download invoice » button (PDF):

  • Official Stripe PDF format with Casabee header.
  • Includes VAT, legal mentions, invoice number.
  • Directly usable for your accounting.

Invoices sent automatically by email

With each successful charge, Casabee also sends the invoice as a PDF to your host account email. No need to come fetch it manually each month — it's in your inbox as soon as the payment is validated.

Change your bank card

To change your card (renewal, loss, theft):

  1. In the Stripe portal, go to the « Payment methods » section.
  2. Click on « Add a payment method ».
  3. Enter your new card.
  4. Set it as the default method.
  5. Optional: delete the old card.

The next charge will automatically use the new card.

Add a backup payment method

You can register several payment methods on Stripe (main card + backup card). In case of failure on the main card, Stripe will automatically try the next one. Handy to avoid a service interruption in case of an expired card.

Update billing information

From the Stripe portal, you can also modify:

  • The company name displayed on your invoices.
  • The billing address.
  • The intra-community VAT number.
  • The invoice receipt email (if different from the host account).

This information will appear on all your future PDFs.

Cancel your subscription

To cancel completely:

  1. In the Stripe portal, go to your active subscription.
  2. Click on « Cancel subscription ».
  3. Confirm the cancellation.

The cancellation is effective at the end of the current month. You keep full access to Casabee until that date, then your account switches to read-only. Your data is preserved: you can resubscribe at any time.

In case of payment problems

If a charge fails (expired card, exceeded limit, insufficient funds):

  • You receive an email from Stripe and an email from Casabee.
  • Stripe automatically retries several times.
  • If all attempts fail, your subscription goes to suspended.

Update your card quickly to avoid interruption.

Next step

To adjust the general settings of your account, see Configure your profile and appearance.

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